Merchandise will not be delivered to P.O., A.P.O. or F.P.O. boxes. Merchandise rewards can be shipped only to addresses in the 48 contiguous United States. Addresses cannot be changed after order has been placed. Please ensure your e-mail address, billing address, and ship-to address are current in your auction account profile prior to bidding. Redeem Now items: all merchandise orders will be delivered to your door within 2-4 weeks of order date. Bid Now items: all merchandise will be delivered to your door within 2-4 weeks of auction closing date (11:59PM EST on 11/30/09).  Allow 6-8 weeks for delivery of Velvet Glove Service items unless otherwise specified.  Items ordered at the same time may arrive separately. The cost of regular shipping and handling is included in the mileage cost for each item.

Please note, once a bid has been placed you cannot retract it. Reselling or bartering of this item is not permitted and, if it occurs, may result in forfeiture of the item and/or the suspension or termination of your OnePass® account. The Elite Auction is available to Platinum, Gold and Silver Elite OnePass members from October 19, 2009 through November 30, 2009 or until product quantities have been depleted. Other restrictions may apply. All items are available while quantities last. Miles are not refundable once redeemed. All orders are subject to product availability. You will be notified if the item you have ordered is no longer available and if and when it will become available. We reserve the right to substitute items of equal or greater value. We will ship the model pictured or the most current comparable model available.  Return Policy Items may not be returned unless proven to be damaged or defective, and must be returned within 15 days of delivery date. If an item is damaged or defective, please e-mail customer service at Brainstorm Logistics, LLC via email at customerservice@brainstormlogistics.com or by telephone at (800) 840-4733. If product rewards are visibly damaged, please refuse the product upon delivery and call Brainstorm Logistics, LLC (800) 840-4733. Return policy is as follows: products must be in their original packaging (with the exception of Velvet Glove Service) and include batteries, cables, remote controls, etc. No exchanges or returns on jewelry/watches.